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RIGHT TO REPAIR

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 1:00PM
  • Sun Closed
    We will be closed on Monday 10/14/2019

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Click here to watch a brief video about your rights


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality CARQUEST Auto Parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as CARQUEST Auto Parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.



What People Say About Us


  • -Val

    I've been a customer for many years and they keep my car running great. Professional and courteous staff! Save yourself time and frustration, just bring your car here!


  • -Tina C.

    They really came through for me when I had a flat in town. Great staff, made dealing with it easy. Thank you!


  • -Caitlyn H.

    2 days ago I was driving to work with a busted windshield wiper, it was flopping all over while I was on the highway. I needed to be at work at 8:30 but it was too dangerous to drive. While driving I called prolube the minute they opened at 8 and I was back on the road to work at 8:11. I wasn't even late to work. Very impressed!!


  • -James B.

    Went in for an inspection. In and out in less than 25 minutes, mechanics are cool, no upsells.


  • -Ed D.

    Been going to John and his crew for decades now. Always an honest assessment of my vehicles, a fair cost estimate and he stands behind his work.


  • -Francis R.

    They really care about you.


  • -Anthony N.

    Honest service at a decent price...my dealership tried to charge me $300 for a transmission flush prolube took one look at my car told me that I couldn't flush the transmission did a complete fluid exchange for $90. That's the type of honesty I appreciate.


  • -Matthew T.

    Great place, quick and friendly staff.


  • -James C.

    This is where I get my car taken care of. Excellent mechanics give me peace of mind as I drive.


  • -Val

    I've been a customer for many years and they keep my car running great. Professional and courteous staff! Save yourself time and frustration, just bring your car here!

Call us for service: 413-586-5640

ASE (Automotive Service Excellence)
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ASE Master Technician
AutoPlus Professional Service Center
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